Cancellation Policy*: If you cancel 31 days or more before the start date of your trip, you’ll get a refund of 50% of the amount you paid for the trip. If you cancel within 30 days of the start date of your trip, your trip will not be refunded. All fees are applicable on a per-person basis.
*This cancellation policy is subject to rules and regulations in applicable jurisdictions in which our travel supplier is based. Therefore, in the event of conflict between the cancellation policy displayed here and cancellation terms in supplier booking terms, the provisions of the booking terms will prevail.
Name Change Policy: Name changes must be done no later than January 14 and are subject to a US$50 name change fee. Name changes after this date are not allowed.
Hotel/resort credits and/or discounts cannot be converted to cash, and any not used during your stay will expire immediately upon your departure. Member is responsible for paying any taxes that may be added to items purchased with hotel/resort credit.
In the unfortunate event that an activity or excursion is no longer available, we will substitute a similar activity of equal or greater value.
Make sure that your passport and visa, if applicable, are up-to-date before you leave! It’s important to double check that you have all the identification and other documentation required by the specific country you’re traveling to. In many countries, passports and visas must be valid for 6 months or longer after the trip end date. If you are unable to obtain the required identification and other documentation, the Cancellation Policy for this VolunTour will apply.
Make sure that you request a name change or room change at least 31 or more days before the 1st day of your trip. Due to contractual supplier policies, we may not be able to confirm requested name or room changes to existing bookings for trips that are scheduled to travel within 30 days of your request.
Each individual, including each child, who is coming along with you on your VolunTour is required to have a booking prior to the commencement of the trip. If you do not book and pay for each such person in advance of the trip, you will be charged the hotel’s then-current rate, not the trip price, for each such person at the time of your check-in.
Pricing for children is based on their age at the time of travel and may be subject to additional terms and conditions of individual hotels and all-inclusive resorts. Also, pricing for children can vary, and may be higher than pricing for adults. Therefore, before you book any travel, please check the relevant hotel or resort website for applicable terms and conditions as well as details regarding their pricing structure.
Pricing shown is for each person and is based on 2 adults per room.
Please don’t consider your change requests official until you receive a confirmation email from your In-destination Support Team member.
If Serve The World Today determines that it is unsafe to go on a trip, for whatever reason, no refund will be offered. You will be given a credit and priority booking for another Guatemala bottle-school VolunTour within 12 months. You will be responsible for any flight change fees if a trip is postponed for safety reasons.
If, due to rain or other extreme conditions, it is impossible to work on a bottle-school site, the trip will go on as scheduled and you will visit a community where a bottle school has already been built. There, you will interact with children and the community.
For safety and cultural reasons, the consumption of alcohol is strongly discouraged during any portion of this trip.
Those traveling on this VolunTour should not have any serious health issues. Unfortunately, accommodations for those with disabilities are not available.
The minimum number of people required for this VolunTour to travel is 10. If fewer than 10 book this VolunTour, it will be canceled. You will be notified if your trip is going to be canceled.
When accompanied by a legal guardian, children as young as 8 years old are permitted to come on the bottle-school trip. If you would like to bring your child on a bottle-school trip, and he or she is under 10 years old, please contact email@example.com to discuss further considerations. Accompanied minors are always welcome, and pay the full price.
EARLY ARRIVALS AND LATE DEPARTURES:
If you arrive or depart one or more days before or after the start or
end dates of your trip, we can arrange transfers and hotels for you, and
you will be responsible for the cost. Please note that we do not
encourage you to arrive early or stay late and if you do, you are
assuming full responsibility for anything and everything that may occur
outside the regularly scheduled trip, regardless of whether Serve The
World Today, Hug It Forward or Rovia is ultimately able to accommodate
or assist you before or after the trip.
At the time of booking, you will see a page with your order number and trip cost. This is your confirmation. Please bring this information with you on your trip. Another confirmation will not be sent.